Frequently Asked Questions
Everything you need to know about shopping with Aduna
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days for a flat rate of $5.99. Orders over $75 qualify for free standard shipping nationwide.
What is your return policy?
You can return any unused and unopened items within 30 days of delivery. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Currently, Aduna ships to customers within the United States and Canada. We are working on expanding our delivery services to more countries in the near future.
Are your products covered by a warranty?
Yes, all our retail products come with a standard 12-month manufacturer's warranty against defects. Please keep your digital receipt as proof of purchase.